Help

Support

If you have a problem, a question or a suggestion about Gazla, you're in the right place. Below are the questions we get most often; if yours isn't here, write to us directly.

1. How to Reach Us

One address: info@gazla.io. You can also use the contact form.

Including these helps us answer much faster:

• Your phone model
• Your Android or iOS version
• A screenshot of the screen where it happens
• Which province and fuel type you have selected

2. Prices

How often are prices updated?

We refresh pump prices for all 81 provinces once a day. If a figure is old we don't hide it — the screen states plainly how many days old that price is.

Where do the prices come from?

We compile them from publicly available fuel-price sources. Prices are for information only; the price at the pump may differ. Always go by the sign at the station before you pay.

Why does my price say "3 days ago"?

That province's price for today hasn't reached the source yet. Rather than passing an old figure off as current, we tell you how old it is.

3. Notifications

I'm not getting price-change notifications.

Check these in order:

• Did you grant notification permission? (Check your phone's system settings.)
• In the app: Profile › settings icon › Price change alert — is it on?
• Is a province selected?

The app checks the price once a day in the background. While your phone is in battery-saver mode, or if you haven't opened the app for a long time, the system may delay that check — that's the operating system's call, not ours.

How many notifications will I get?

At most one a day. If the price didn't change, none at all.

4. Account and Sign-in

I forgot my password.

Tap Forgot password on the sign-in screen and enter your email; we'll send you a reset link. If it doesn't arrive, wait a few minutes and check your spam folder.

Can I use Gazla without an account?

Yes. Prices and price history work without one. An account only matters so your records follow you when you change phones.

How do I delete my account?

In the app: Profile › gear › Settings › Delete account. Your account is closed immediately and its records are permanently deleted within 30 days. Without the app: account deletion page.

5. App Settings

How do I change the app's language?

Gazla follows your phone's language by default. To set it manually: Profile › gear › Settings › Language. Light/dark theme is there too; by default it follows your phone.

My consumption differs from the manufacturer's figure.

Gazla shows your real consumption — worked out from your own fill-ups and odometer difference — not the brochure number. For accurate results, log full-tank fill-ups.

Does the app have ads?

No. No screen-covering ads, and no video to sit through on launch.

6. Privacy and Your Data

Is my location tracked?

Only when you ask. Location is read when you start recording a trip (with a visible notification while recording, stopping when it ends), when you open the "nearby stations" screen, and once on first launch to find your province. When no trip is being recorded, your location is not read. Recorded trips are kept in your account with their route, and you can delete them any time.

What happens to my data?

It's explained in detail in our Privacy Policy; see also the Terms of use.